TAKE CONTROL: The Philips Hue Smart Dimmer Switch allows you to control your Philips Hue smart lights from the comfort of your couch or bed.You’ve tried everything else, so this is quite likely a physical problem with the dimmer switch. Hence the best thing to do is contact the retailer that you purchased the dimmer switch from, and look to return it – especially if you purchased it in the past few weeks (or possibly months). The dimmer switch is defective in some way.Solution #9: Return the Dimmer Switch to StoreĪt this point, if things still don’t work, two things are likely: After turning it back on, press and hold the “on” button on the switch until the bulb turns on. If you don’t have a hub, just shut off the lightbulb in question for thirty seconds. You can then test whether the dimmer switch can control the bulb. These steps will fix most lightbulb problems, though you may need to repeat the process a few times.
#PHILIPS HUE SWITCH FULL#
Wait two minutes for the hub to do a full reboot. Wait 30 seconds for both devices to reset.Īfter waiting, plug the Hue Hub back into the wall. If not, unplug the device with the lightbulb in it. The first is to turn off the hardwired switch that controls the bulb (if there is one). There is a different set of steps to troubleshoot the bulbs. If none of these steps work, the issue could be with your linked lightbulb.
#PHILIPS HUE SWITCH SOFTWARE#
If you can’t figure out what channel they are using, you can download smartphone apps or PC software to scan for local WiFi networks – which should detect high channel WiFi networks that may clash with Zigbee.įinally, you can change the Zigbee channel of your Hue Bridge by selecting your Bridge within the Hue app (go to “Settings” then “Hue Bridges”): If you have neighbors nearby, their WiFi signals can also cause your Hue system to take a hit. It’s safest to have the WiFi devices use channels as far apart from your ZigBee devices as possible.
To fix any interference issues, check that none of your WiFi signals are operating on the same channel as your Zigbee devices are. The ZigBee connection will usually fail in the face of WiFi interference, and not the other way around. The 2.4GHz Wi-Fi channel range of 1 – 11 overlaps with ZigBee channels 11-26 because WiFi channels are quite wide (meaning a few of the upper WiFi channels can conflict with ZigBee). ZigBee and Wi-Fi signals can operate on overlapping channels. Zigbee runs on the 2.4 GHz radio band, the same as WiFi. So if there is some sort of connection issue, you could see the red failure light on your dimmer switch if it’s unable to ‘speak to’ the bulbs.
#PHILIPS HUE SWITCH HOW TO#
Related Reading: How To Dim Philips Hue Lights Without A Dimmer Switch Solution #3: Check the Zigbee (Hub/Bulb) ConnectionĪs mentioned earlier, the dimmer switch sends messages over Zigbee to control the linked smart bulbs. You probably will still be able to see this, but it would explain the ‘issue’ if you were expecting it to come on at 100% brightness. Whilst it’s not possible to select “Off” there, if you have selected “Nightlight”, it will result in the linked bulbs being very dim. The button click options for the Hue Dimmer Switch within the Hue app From here, select the dimmer switch which is having issues and you’ll see the following sort of screen: To check this, launch the Hue app, go to “Settings” and then “Accessory Setup”. Whilst this point doesn’t relate to seeing a red light on your dimmer switch, I wanted to briefly flag this up as a potential issue you might face.įor example, you might have linked your dimmer switch to the wrong light bulb. Whilst we all tend to think that we’ve set everything up correctly, the reality is that modern life is busy and technology is confusing, so it’s easy to mis-configure your Hue dimmer switch. Solution #2: Ensure You Have Configured The Dimmer Correctly This issue is more common than you think, and it only takes a few minutes to troubleshoot, so that’s why I suggest you start here and ask around your household before trying anything else. So you might think that your Hue system (or dimmer switch) is malfunctioning, but someone just made a change to the system’s settings without your knowledge. Equally, someone may have re-configured how your dimmer switch works so that it modifies a different light bulb. Whilst these updates do need to be accepted, it’s possible that someone else in your house has kicked off these updates. Both my Hue Bridge and Hue dimmer switch are being updated
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