Your service will not actually move until you make another call to the porting department to complete the process. You'll get calls, voicemail messages, and so forth. One important note: during this porting process, your land line will continue to function as it always has. Type in your land line number, and it'll tell you where you stand.ĭear Google: we need a quality reverse phone number lookup for Google Voice It took about four days for the port to complete. Step 6: Wait, and obsessively check port status Just politely decline, decline again, decline once again, and, eventually, you'll complete the call and your porting request.įor both our phone numbers, although the AT&T reps were initially reluctant to help, they eventually worked through whatever customer service magic they needed to, and initiated the port. The AT&T rep will also try to upsell you on just about every AT&T service known to man. Each GoPhone has an associated account number and without it, you won't be able to complete the Google Voice process. The rep will tell you the phone number is the account number, but that is not true. Make sure you don't slip up and give them your personal cell phone number, because once it's gone, it's gone.Īlso, while you're at it, ask the representative for the account number attached to your GoPhone. You will want to give them both your land line number and your GoPhone number. Even so, I have a Gmail account and it contains personal information I'd prefer didn't fall into the hands of strangers. Instead, I use Microsoft Outlook and Exchange on Office 365. I don't use Gmail as my primary mail account. Step 3: Get a new Google account for your GV service Today, the cheapest GoPhone available from either AT&T or Wal-Mart is about $15. We bought ours at Wal-Mart for $10 each back in 2011. The trick is to use an AT&T GoPhone, which is a prepaid cell phone you can buy from AT&T. The challenge is you're not going to want to spend much, or sign up for a plan (or the associated two-year commitment). Your next step is to get a new cell phone. If you want to save your current mobile number, follow these instructions. If we'd ported our land line numbers to our iPhones, we would have lost the numbers originally assigned to the iPhone.Īs it turns out, in the intervening few years, Google Voice has worked so well for us that we've completely forgotten those original phone numbers. It's certainly possible that something can go with with the account information I provided for AT&T, but the problems I was reporting have gone away.Both Denise and I had iPhones at the time and back then, at least, we were both kind of partial to the numbers that belonged to those phones. The port is now in progress, the fee was actually charged to my credit card, and I really did receive an email receipt (none of that happened before). I encountered none of the problems I saw and reported earlier. I tried again using a different Google account, one which was not associated with a G Suite domain (i.e. I have some older, simpler set of settings, presumably a result of the old-style account I have. G Suite currently offers control over Google Voice settings for each user, but it's now obvious to me that those settings are unavailable to me.
Google voice phone number transfer free#
Google no longer provides such free G Suite services - I'm grandfathered because I set it up so long ago. The Google account I was using is a personal account belonging to a free G Suite domain I manage for my family. I may have found the problem, and it seems to have nothing to do with AT&T. There's just no feedback as to what's going wrong and I can't guess what it is. I'd appreciate any advice from anyone who has successfully done this recently. I know it is not my phone number, and it isn't. The account number I provide is the one I received on the phone from AT&T customer support. In the Google Voice port request I am providing: None of the pending $20 charges for the port have actually been charged, which suggests that Google's attempt is failing and they're just giving up. As far as I can tell I have the correct information everywhere, and I get to the point where my payment is accepted by Google, then nothing happens and I can start the whole process again (which indicates that there is no port in progress).This has been happening for a week, so it's not a matter of waiting a day or two. My attempts to port my AT&T Prepaid number to Google Voice keep failing and going nowhere.
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